A Knowledge Management Approach to Citizen Relationship Management in E-Government Context

A Knowledge Management Approach to Citizen Relationship Management in E-Government Context

Show other versions (2)

A Knowledge Management Approach to Citizen Relationship Management in E-Government Context

Bibliographic Details
Main Authors:	Norshidah Mohamed, Nor Shahriza Abdul Karim, Mohamed Jalaldeen Mohamed Razi
Format:	Article
Language:	English
Published:	Social Sciences Research Society 2013-01-01
Series:	International Journal of eBusiness and eGovernment Studies
Online Access:	http://www.sobiad.org/eJOURNALS/journal_IJEBEG/arhieves/2013_1/Norshidah-Mohamed1.pdf

Similar Items

A knowledge management approach to citizen relationship management in e-Government context
by: Mohamed, Norshidah, et al.
Published: (2013)

A knowledge management approach to citizen relationship management in e-Government context
by: Mohamed, Norshidah, et al.
Published: (2013)

Influential factors of KM process adoption: a social-technological based approach
by: Abdul Karim, Nor Shahriza, et al.
Published: (2012)

Moving toward e-business: customer relationship management alignment in Malaysian small business
by: Mohamed, Norshidah, et al.
Published: (2013)

Moving toward e-business: customer relationship management alignment in Malaysian small business
by: Mohamed, Norshidah, et al.
Published: (2013)

Computer use ethics among university students and staffs: the influence of gender, religious work value and organizational level
by: Mohamed, Norshidah, et al.
Published: (2012)

MOVING TOWARD E-BUSINESS: CUSTOMER RELATIONSHIP MANAGEMENT ALIGNMENT IN MALAYSIAN SMALL BUSINESS
by: Norshidah Mohamed, et al.
Published: (2014-07-01)

KNOWLEDGE MANAGEMENT BEHAVIOR AMONG ACADEMICIANS: THE CASE OF A MALAYSIAN HIGHER LEARNING INSTITUTION
by: Mohamed Mohamed Razi, et al.
Published: (2019-02-01)

The relationship between organizational factors and information systems success: an empirical investigation in the Malaysian Electronic-Government Agencies
by: Ramlah Hussein, et al.
Published: (2007)

CITIZEn SATISFACTIOn SURVEY AS A TOOL OF CITIZEn RELATIOnSHIP MAnAGEMEnT OF LOCAL GOVERnMEnT In SLOVAKIA
by: Milan Fiľa, et al.
Published: (2015-04-01)

Simulation in Citizen Relationship Management
by: E. Teymournejad, et al.
Published: (2012-12-01)

The Framework of Government-Citizen Relationship in Iran: An Institutional Approach
by: Farajollah Rahnavard, et al.
Published: (2019-03-01)

Citizen relationship management implementation in local government - towards a theoretical research framework
by: Bahari, Mahadi
Published: (2012)

Knowledge management dalam organisasi pengurusan fasiliti
by: Hassan, Jasdy, et al.
Published: (2005)

Local government citizen academies : is knowledge power?
by: Marcus, Adam Scott
Published: (2008)

Citizens as consumers : the government-citizen relationship in England, 1997-2003
by: Needham, Catherine
Published: (2004)

Improving construction site management practices through knowledge management
by: Mohamed, Sarajul F.
Published: (2006)

SETUCOM: Secure and Trustworthy Context Management for Context-Aware Security and Privacy in the Internet of Things
by: Tidiane Sylla, et al.
Published: (2021-01-01)

Attitudes of Returning Citizens in Government-Managed Post-Release Programming
by: Weaver, Zachary D'jon
Published: (2015)

New Public Management: Government Contracting Out and Citizens‘ Rights
by: Eva Marín Hlynsdóttir
Published: (2012-06-01)

Earnings management, agency costs and corporate governance : evidence from Egypt
by: Khalil, Mohamed Mohamed Mahmoud
Published: (2010)

Proposal of a research design for the implementation of new vectors of supply chain transformation: application to the aeronautical industry in Morocco using a knowledge management approach in an ecosystemic context
by: Ettaibi Mohamed, et al.
Published: (2021-01-01)

Citizen Relationship Management System Users’ Contact Channel Choices: Digital Approach or Call Approach?
by: Wei-Ning Wu
Published: (2017-01-01)

Permission-Based Electronic Mail Factors from Recipient’s Perspective
by: Saeid Torkaman, et al.
Published: (2015-07-01)

Social innovation and its importance in knowledge management and citizen participation
by: Carlos Elías Rincón, et al.
Published: (2018-01-01)

Realizando a Gestão de Relacionamentos com os cidadãos: proposição e avaliação de um modelo baseado no Citizen Relationship Management Performing the Citizen Relationship Management: proposition and assessment of a model based on the Citizen Relationship Management
by: Leonardo de Oliveira Leite, et al.
Published: (2010-11-01)

Service level agreements: governance in outsourcing facility management
by: Mohamed, Armai, et al.
Published: (2015)

Knowledge Management and Organisational Performance in the context of E-Knowledge
by: Dr. Sujit Kumar Acharya,, et al.
Published: (2016-06-01)

Modelling cultural special events management in an Egyptian context
by: Hamza, Galal Mohamed
Published: (2004)

Knowledge management in narrative / Ghazali Mohamed Fadzil.
by: Mohamed Fadzil, Ghazali
Published: (2017)

Knowledge management system as enabler in knowledge management practices in virtual communities
by: Assegaff, Setiawan, et al.
Published: (2013)

An ethical assessment of computer ethics using scenario approach
by: Masrom, Maslin, et al.
Published: (2010)

Managing Software Security Knowledge in Context: An Ontology Based Approach
by: Shao-Fang Wen, et al.
Published: (2019-06-01)

A Study on Knowledge Context, Knowledge Management Cultures, Knowledge Management Mechanism and the Knowledge Management Performance
by: Yu-ching Yu, et al.
Published: (2006)

Mapping the Cycles-Knowledge Management and E-Government-
by: Duygu Saracoglu
Published: (2011-01-01)

Leadership and Knowledge Management in an E-Government Environment
by: Jason H. Sharp, et al.
Published: (2012-02-01)

A Customer Relationship Management Oriented e-Government Business Model: A Perspective of Best Practices for Citizen Service in Taiwan
by: Shan-Yan Huang, et al.
Published: (2013)

Knowledge citizen's approach to knowledge sharing, rewards and incentive
by: Melanie Sutton
Published: (2006-12-01)

A portal based knowledge management solution for an editorial department
by: Mohamed, Aida
Published: (2005)

COMMUNICATION - A DETERMINANT ELEMENT OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND CITIZEN RELATIONSHIP MANAGEMENT CIRM
by: Emanoil MUSCALU
Published: (2015-12-01)