People, Processes and Technology in Knowledge Manegement: a literature review

• Main Authors: Maria Lúcia Corrêa Neves, Gregório jean Varvakis, Francisco Antonio Pereira Fialho
• Format: Article
• Language: Portuguese
• Published: Universidade Federal de Santa Catarina 2018-08-01
• Series: Revista de Ciências da Administração : RCA
• Subjects: Gestão do conhecimento; Pessoas; Processos e tecnologia; Interdisciplinaridade; Gestão
• Online Access: https://periodicos.ufsc.br/index.php/adm/article/view/49214
• ISSN: 1516-3865; 2175-8077

This qualitative study aimed to analyze the “people, processes and technology” factors approach in academic studies of knowledge management (KM). After an integrative review of literature drawn from the international database Scopus, relevant scientific studies were analyzed and identified per their approach, namely, KM and the three factors, simultaneously. The “people, processes and technology” factors identified in various KM publications and in studies of different research areas point to interdisciplinary synergy as being necessary for approaching such complex organizational issues. Thus, this study identified a set of 70 publications containing KM and the three factors, simultaneously. After applying various filters, a second set of nine publications were identified for thorough reading. In the analysis of publications, three distinct study categories regarding the relationship of these constructs were identified. Aside from category synthesis, this study allowed for the following considerations: (1) the three factors are recurrently mentioned in KM studies, but without the necessary depth that would contribute towards a synergy among the distinct principles that characterize organizational management processes; (2) advancement and consolidation of KM as a discipline depends on subjugating the fragmented approach to organizational issues.