資訊檢索互動讀者詢問行為研究 | Patron Elicitation Behavior in IR Interaction

• Main Author: 吳美美、劉英享、姜杏蓉 Mei-Mei Wu、Ying-Hsang Liu、Hsing-Jung Chiang
• Format: Article
• Language: English
• Published: National Taiwan Normal University 2001-10-01
• Series: Tushuguanxue yu Zixun Kexue
• Online Access: http://jlis.glis.ntnu.edu.tw/ojs/index.php/jlis/article/view/388

<p>頁次：39-51</p><span style="font-size: small;"><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt;"><p class="MsoNormal" style="margin: 0cm 0cm 0pt; mso-layout-grid-align: none;"><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt;">讀者到資訊系統</span><span style="font-family: "新細明體","serif"; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt; mso-ascii-theme-font: minor-fareast;">（</span><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt;">包括實體及虛擬圖書館</span><span style="font-family: "新細明體","serif"; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt; mso-ascii-theme-font: minor-fareast;">）</span><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt;">詢問相關資訊，表達某種程度的資訊需求，系統理應理解讀者的資訊需求，提供合適的資訊給讀者。但是這個資訊檢索的理想陳述和現實狀況相去甚遠，檢索成功與否如買彩卷，運氣難料</span><span style="font-family: "新細明體","serif"; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt; mso-ascii-theme-font: minor-fareast;">。</span><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt;">本研究期望藉</span><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 0pt; mso-hansi-font-family: 'Times New Roman';">助</span><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt;">分析讀者在檢索過程中詢問的問題，了解讀者檢索當時的心思想法，檢索過程的心思和���談對於檢索結果是否有影響</span><span style="font-family: "新細明體","serif"; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt; mso-ascii-theme-font: minor-fareast;">？</span><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt;">本研究的研究問題為</span><span style="font-family: "新細明體","serif"; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt; mso-ascii-theme-font: minor-fareast;">：</span><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt;">讀者在檢索對話中會詢問什麼問題</span><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 0pt; mso-hansi-font-family: 'Times New Roman';">？</span><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt;">如何問法</span><span style="font-family: "新細明體","serif"; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt; mso-ascii-theme-font: minor-fareast;">？</span><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt;">換言之，詢問語旬的目的、功能及形式分別是什麼</span><span style="font-family: "新細明體","serif"; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt; mso-ascii-theme-font: minor-fareast;">？</span><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt;">章者詢問行為和檢索結果、檢索過程滿意度是否有關係</span><span style="font-family: "新細明體","serif"; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt; mso-ascii-theme-font: minor-fareast;">？</span><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt;">研究方法包括言談分析、內容分析、問卷調查、觀察法、統計法等。研究結果包括解構讀者詢問語旬的目的、功能及句法，分別給予編碼定義</span><span style="font-family: "新細明體","serif"; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt; mso-ascii-theme-font: minor-fareast;">：</span><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt;">其次統計各項類日出現頻率、解釋章者資訊檢索互動中詢問行為特質、統計分析章者詢問行為和檢索結果及檢索過程滿意關係。研究結果發現養者詢問語句目的出現頻率最高的是「資料庫」、詢問語句功能出現頻率最高的是「詢問」、詢問語句形式出現頻率最高的是「非子句問句」</span><span style="font-family: "新細明體","serif"; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt; mso-ascii-theme-font: minor-fareast;">；</span><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt;">讓者詢問語旬的「形式」與「功能」有相關，最常以「疑問詞間句」來「詢問」</span><span style="font-family: "新細明體","serif"; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt; mso-ascii-theme-font: minor-fareast;">；</span><span style="font-family: "新細明體","serif"; mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt;">讀者詢問語句目的和高低頻詢問行為有顯著差異。</span><span style="mso-fareast-theme-font: minor-fareast; mso-font-kerning: 0pt; mso-fareast-font-family: 新細明體;" lang="EN-US"></span></p><p class="MsoNormal" style="margin: 0cm 0cm 0pt; mso-layout-grid-align: none;"><span style="mso-fareast-theme-font: minor-fareast; mso-font-kerning: 0pt; mso-fareast-font-family: 新細明體; mso-bidi-font-weight: bold;" lang="EN-US"><span style="font-family: Times New Roman;">This paper depicts the characteristics of user elicitation during information retrieval interaction. Thirty user-intermediary interaction dialogues were captured and analyzed. Operationalization of definition of elicitation purposes, functions, and forms were provided; and then categorization was conducted. Frequency of each category was calculated. The results show that the most frequently occurred elicitation purpose, function, and form is 'databases', 'referential', 'non-clausal question' respectively. User's elicitation form is statistically correlated to elicitation function; <em>s/he </em>most frequently acquires contextual information (i.e. 'referential question') in the form of 'question-word question'. There exists a discrepancy between the high frequency questioners and low frequency questioners in terms of elicitation purposes.</span></span><span style="mso-fareast-theme-font: minor-fareast; mso-font-kerning: 0pt; mso-fareast-font-family: 新細明體;" lang="EN-US"></span></p><font style="font-size: small;" size="3"><font style="mso-ascii-font-family: 'Times New Roman'; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-fareast; mso-font-kerning: 0pt;" face=""新細明體","serif""><p class="MsoNormal" style="margin: 0cm 0cm 0pt; mso-layout-grid-align: none;"> </p></font></font></span><font style="font-size: small;" size="3"><p class="MsoNormal" style="margin: 0cm 0cm 0pt; mso-layout-grid-align: none;"> </p></font></span><p class="MsoNormal" style="margin: 0cm 0cm 0pt; mso-layout-grid-align: none;"> </p>