Survei Peningkatan Mutu Berkelanjutan Melalui Pemantauan dan Pengukuran Kepuasan Pemustaka
Two keywords in implementing Quality Management System ISO 9001:2008 are customer satisfaction and continuous improvement. Both are important and always influence each other. In the practice of library service, user satisfaction becomes an essential aspect for the library to make a continuous improv...
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| Format: | Article |
| Language: | English |
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Universitas Gadjah Mada
2016-03-01
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| Series: | Berkala Ilmu Perpustakaan dan Informasi |
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| Online Access: | https://jurnal.ugm.ac.id/bip/article/view/10031 |