Methodology to Measure the Effectiveness of Social Services

Methodology to Measure the Effectiveness of Social Services

This article considers such problems as evaluating the effectiveness of social services and public needs financing. Due to the fact that social services are provided and funded by state or local authorities, assessment of their effectiveness requires special tools. Existing legally defined methods h...

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Bibliographic Details
Main Authors: Irina Yuryevna Vaslavskaya, Irina Alexandrovna Koshkina, Alfiya Ruslanovna Fattakhova, Sabina Damirovna Khakimova, Victor Alexandrovich Fursov
Format: Article
Language:English
Published: EconJournals 2016-06-01
Series:International Review of Management and Marketing
Subjects:
effectiveness
social needs
systems approach
customer satisfaction
public services
public administration
Online Access:https://dergipark.org.tr/tr/pub/irmm/issue/32099/355536?publisher=http-www-cag-edu-tr-ilhan-ozturk
Description
Summary:This article considers such problems as evaluating the effectiveness of social services and public needs financing. Due to the fact that social services are provided and funded by state or local authorities, assessment of their effectiveness requires special tools. Existing legally defined methods have several drawbacks and do not provide an objective picture. A comparative analysis of estimates according to official methodology and the author's empirical research are present in this article. On this basis, the conclusion about need for a different approach of providing the state (municipal) services is formulated.
ISSN:2146-4405

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