Adoption of E-Government Services in Turkey

The major aim of this study to examine the factors that enable end-user adoption of e-government services in Turkey. A research model is proposed and tested using data based on a sample of 242 individual e-government web portal users in Turkey, the research model were evaluated with the model u...

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Bibliographic Details
Main Author: Yakup Akgül
Format: Article
Language:English
Published: Akademik Bilişim Araştırmaları Derneği 2018-04-01
Series:Online Academic Journal of Information Technology
Subjects:
Online Access:https://dergipark.org.tr/tr/pub/ajit-e/issue/54420/740714
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spelling doaj-4d332cacf9304ca196bf7e9c5366e0ce2021-04-25T08:11:24ZengAkademik Bilişim Araştırmaları DerneğiOnline Academic Journal of Information Technology1309-15812018-04-0193272210.5824/1309-1581.2018.2.001.x2039Adoption of E-Government Services in TurkeyYakup Akgül0Alanya Alaaddin Keykubat University, Alanya, Antalya/TurkeyThe major aim of this study to examine the factors that enable end-user adoption of e-government services in Turkey. A research model is proposed and tested using data based on a sample of 242 individual e-government web portal users in Turkey, the research model were evaluated with the model using the Partial Least Squares PLS method was applied for structural model assessment and analysis of the relationships among constructs. Results show that perceived usefulness and user satisfaction affects user’s adoption and continuance intention. The findings are useful for policy-makers and decision-makers to develop a better understanding of citizens’ needs. The adopted model can be used as a guideline for the implementation of e-government services in Turkey. This study suggests that government should run extensive advertising campaigns to ensure that people are aware of the services and use them. This implies that government should place emphasis on increasing awareness of the services, show the benefits of citizens and encouraging confidence in the system.https://dergipark.org.tr/tr/pub/ajit-e/issue/54420/740714e-governmentadoptioncitizensturkeydeveloping countriese-devletkabül benimsemevatandaşlartürkiyegelişmekte olan ülkeler
collection DOAJ
language English
format Article
sources DOAJ
author Yakup Akgül
spellingShingle Yakup Akgül
Adoption of E-Government Services in Turkey
Online Academic Journal of Information Technology
e-government
adoption
citizens
turkey
developing countries
e-devlet
kabül benimseme
vatandaşlar
türkiye
gelişmekte olan ülkeler
author_facet Yakup Akgül
author_sort Yakup Akgül
title Adoption of E-Government Services in Turkey
title_short Adoption of E-Government Services in Turkey
title_full Adoption of E-Government Services in Turkey
title_fullStr Adoption of E-Government Services in Turkey
title_full_unstemmed Adoption of E-Government Services in Turkey
title_sort adoption of e-government services in turkey
publisher Akademik Bilişim Araştırmaları Derneği
series Online Academic Journal of Information Technology
issn 1309-1581
publishDate 2018-04-01
description The major aim of this study to examine the factors that enable end-user adoption of e-government services in Turkey. A research model is proposed and tested using data based on a sample of 242 individual e-government web portal users in Turkey, the research model were evaluated with the model using the Partial Least Squares PLS method was applied for structural model assessment and analysis of the relationships among constructs. Results show that perceived usefulness and user satisfaction affects user’s adoption and continuance intention. The findings are useful for policy-makers and decision-makers to develop a better understanding of citizens’ needs. The adopted model can be used as a guideline for the implementation of e-government services in Turkey. This study suggests that government should run extensive advertising campaigns to ensure that people are aware of the services and use them. This implies that government should place emphasis on increasing awareness of the services, show the benefits of citizens and encouraging confidence in the system.
topic e-government
adoption
citizens
turkey
developing countries
e-devlet
kabül benimseme
vatandaşlar
türkiye
gelişmekte olan ülkeler
url https://dergipark.org.tr/tr/pub/ajit-e/issue/54420/740714
work_keys_str_mv AT yakupakgul adoptionofegovernmentservicesinturkey
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