Pengaruh Trust Dan Commitment Terhadap Relationship Quality Studi pada Perusahaan Pasangan Usaha PT. XYZ (Sebuah Lembaga Keuangan Non Bank)

This study aims to describe the business partner companies perceived of trust, commitment and relationship quality at PT. XYZ (a non bank financial institution). Theoritically, this research aims to provide empirical evidence of the influence of trust and commitment on relationship quality, and the...

Full description

Bibliographic Details
Main Author: Reza Rahardian
Format: Article
Language:English
Published: Universitas Airlangga 2011-12-01
Series:Jurnal Manajemen Teori dan Terapan
Online Access:https://e-journal.unair.ac.id/JMTT/article/view/2425
id doaj-4cfe296bf3944796a27c7a648a36180b
record_format Article
spelling doaj-4cfe296bf3944796a27c7a648a36180b2020-12-04T02:02:54ZengUniversitas AirlanggaJurnal Manajemen Teori dan Terapan1979-36502548-21492011-12-014310.20473/jmtt.v4i3.24251776Pengaruh Trust Dan Commitment Terhadap Relationship Quality Studi pada Perusahaan Pasangan Usaha PT. XYZ (Sebuah Lembaga Keuangan Non Bank)Reza Rahardian0Universitas Sebelas MaretThis study aims to describe the business partner companies perceived of trust, commitment and relationship quality at PT. XYZ (a non bank financial institution). Theoritically, this research aims to provide empirical evidence of the influence of trust and commitment on relationship quality, and the mediation effect of commitment to the influence of trust towars the relationship quality. Data were gathered from 31 business partner companies of PT. XYZ. Multiple Regression/Path Analysis was used to test the hypotheses. Descriptive analysis shows that there is a high trust and commitment in business partner companies of PT. XYZ. They also give a high respons to the relationship quality. Regression analysis shows that trust and commitment influence the relationship quality. It also revealed that there isi mediation effect of commitment to the influence of trust towards relationship quality. This study has limitation by using respondent perceived only. This can be overcome by conducting comparative analysis using actual performance indicator evaluated by PT. XYZ.https://e-journal.unair.ac.id/JMTT/article/view/2425
collection DOAJ
language English
format Article
sources DOAJ
author Reza Rahardian
spellingShingle Reza Rahardian
Pengaruh Trust Dan Commitment Terhadap Relationship Quality Studi pada Perusahaan Pasangan Usaha PT. XYZ (Sebuah Lembaga Keuangan Non Bank)
Jurnal Manajemen Teori dan Terapan
author_facet Reza Rahardian
author_sort Reza Rahardian
title Pengaruh Trust Dan Commitment Terhadap Relationship Quality Studi pada Perusahaan Pasangan Usaha PT. XYZ (Sebuah Lembaga Keuangan Non Bank)
title_short Pengaruh Trust Dan Commitment Terhadap Relationship Quality Studi pada Perusahaan Pasangan Usaha PT. XYZ (Sebuah Lembaga Keuangan Non Bank)
title_full Pengaruh Trust Dan Commitment Terhadap Relationship Quality Studi pada Perusahaan Pasangan Usaha PT. XYZ (Sebuah Lembaga Keuangan Non Bank)
title_fullStr Pengaruh Trust Dan Commitment Terhadap Relationship Quality Studi pada Perusahaan Pasangan Usaha PT. XYZ (Sebuah Lembaga Keuangan Non Bank)
title_full_unstemmed Pengaruh Trust Dan Commitment Terhadap Relationship Quality Studi pada Perusahaan Pasangan Usaha PT. XYZ (Sebuah Lembaga Keuangan Non Bank)
title_sort pengaruh trust dan commitment terhadap relationship quality studi pada perusahaan pasangan usaha pt. xyz (sebuah lembaga keuangan non bank)
publisher Universitas Airlangga
series Jurnal Manajemen Teori dan Terapan
issn 1979-3650
2548-2149
publishDate 2011-12-01
description This study aims to describe the business partner companies perceived of trust, commitment and relationship quality at PT. XYZ (a non bank financial institution). Theoritically, this research aims to provide empirical evidence of the influence of trust and commitment on relationship quality, and the mediation effect of commitment to the influence of trust towars the relationship quality. Data were gathered from 31 business partner companies of PT. XYZ. Multiple Regression/Path Analysis was used to test the hypotheses. Descriptive analysis shows that there is a high trust and commitment in business partner companies of PT. XYZ. They also give a high respons to the relationship quality. Regression analysis shows that trust and commitment influence the relationship quality. It also revealed that there isi mediation effect of commitment to the influence of trust towards relationship quality. This study has limitation by using respondent perceived only. This can be overcome by conducting comparative analysis using actual performance indicator evaluated by PT. XYZ.
url https://e-journal.unair.ac.id/JMTT/article/view/2425
work_keys_str_mv AT rezarahardian pengaruhtrustdancommitmentterhadaprelationshipqualitystudipadaperusahaanpasanganusahaptxyzsebuahlembagakeuangannonbank
_version_ 1724400728972197888