| Summary: | The response surface method, which has not been applied in the field of logistics, is used to study the express storage and distribution system. The goal is to find out the key factors affecting “customer satisfaction” and “warehouse explosion” and determine the optimal parameters to minimize the operation time and congestion rate of the system. The Box–Behnken response surface method is used to optimize the factors such as sorting speed, distribution speed, sorting temporary storage capacity, and distribution temporary storage capacity in the system, and the logistics simulation software is used to verify the experiment. The predicted value is in good agreement with the measured value. The optimal parameters are sorting speed of 0.002 D/PCS, distribution speed of 31 M/D, sorting temporary storage capacity of 502PCS, and distribution temporary storage capacity of 222PCS. It shows that the response surface method is feasible to optimize the parameters of express storage and distribution system and is helpful to further improve the logistics express service level.
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