EMOTIONAL INTELLIGENCE STRATEGIES AS THE WAYS OF IMPROVING ENGLISH SPEAKERS’ PERFORMANCE IN THE PROCESS OF INTERCULTURAL COMMUNICATION

• Main Author: Olena Iaburova
• Format: Article
• Language: English
• Published: Donbas State Pedagogical University 2017-11-01
• Series: Profesìonalìzm Pedagoga: Teoretičnì j Metodičnì Aspekti
• Subjects: emotional intelligence; international communication; self-awareness; self-assessment; self-control; emotional-intelligence strategies
• Online Access: http://www.pptma.dn.ua/index.php/en/archive/archive-2017/issue-6-2017/652-emotional-intelligence-strategies-as-the-ways-of-improving-english-speakers-performance-in-the-process-of-intercultural-communication

The article reveals the questions of using the emotional intelligence strategies as the ways to improve English speakers’ performance. The author of the article pays attention to the phenomenon of emotional intelligence in the context of intercultural communication as one of the most important factors influencing the constructive cooperation in the professional English speaking surrounding. The author also points out that the development of students’ linguistic skills is based on their positive, emotionally valuable attitude to the peculiarities of different structures, the ability to interact in international surrounding, the skills to overcome the emotional state of discomfort. The aspects mentioned in the article could be regarded as the main ones to bring up the citizen of the world ready for effective intercultural communication thanks to the implementation of the set of special training exercises developed and implemented by the article author. These exercises include the development of basic competencies such as emotional self- awareness, accurate self-assessment and self-confidence, motivation and social skills and accompanied with some tips and recommendations to be taken into account. Students are advised to keep a record of their behaviour when face stressful situation, to make a list of their language strength, to adjust their behavioural patterns, to examine on a regular base how students’ speech affects others, to do self-evaluation, to practise giving feedback to everybody's speech, to observe how they react to other people performance. Basing on the research results the following conclusions can be formulated. The phenomenon of emotional intelligence is regarded as the precondition of constructive interaction in the professional surrounding. The development of linguistic skills is based on students’ positive acceptance of different cultures, their ability to differentiate social behaviour from their personal one, not to rush to judgement before knowing all the facts.