Do Frontline Staff's Psychographic Attributes and Perception of Organizational Factors Affect Service Recovery Performance?

Do Frontline Staff's Psychographic Attributes and Perception of Organizational Factors Affect Service Recovery Performance?

Bibliographic Details
Main Authors: Fazıl Kirkbir, Ekrem Cengiz
Format: Article
Language:English
Published: LLC "CPC "Business Perspectives" 2008-01-01
Series:Innovative Marketing
Online Access:https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/1953/im_en_2007_04_Kirkbir_Cengiz.pdf
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spelling doaj-48b2893247124c03981199978c0e19842020-11-25T02:57:27ZengLLC "CPC "Business Perspectives"Innovative Marketing1814-24271816-63262008-01-01341953Do Frontline Staff's Psychographic Attributes and Perception of Organizational Factors Affect Service Recovery Performance?Fazıl KirkbirEkrem Cengizhttps://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/1953/im_en_2007_04_Kirkbir_Cengiz.pdf
collection DOAJ
language English
format Article
sources DOAJ
author Fazıl Kirkbir
Ekrem Cengiz
spellingShingle Fazıl Kirkbir
Ekrem Cengiz
Do Frontline Staff's Psychographic Attributes and Perception of Organizational Factors Affect Service Recovery Performance?
Innovative Marketing
author_facet Fazıl Kirkbir
Ekrem Cengiz
author_sort Fazıl Kirkbir
title Do Frontline Staff's Psychographic Attributes and Perception of Organizational Factors Affect Service Recovery Performance?
title_short Do Frontline Staff's Psychographic Attributes and Perception of Organizational Factors Affect Service Recovery Performance?
title_full Do Frontline Staff's Psychographic Attributes and Perception of Organizational Factors Affect Service Recovery Performance?
title_fullStr Do Frontline Staff's Psychographic Attributes and Perception of Organizational Factors Affect Service Recovery Performance?
title_full_unstemmed Do Frontline Staff's Psychographic Attributes and Perception of Organizational Factors Affect Service Recovery Performance?
title_sort do frontline staff's psychographic attributes and perception of organizational factors affect service recovery performance?
publisher LLC "CPC "Business Perspectives"
series Innovative Marketing
issn 1814-2427
1816-6326
publishDate 2008-01-01
url https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/1953/im_en_2007_04_Kirkbir_Cengiz.pdf
work_keys_str_mv AT fazılkirkbir dofrontlinestaffspsychographicattributesandperceptionoforganizationalfactorsaffectservicerecoveryperformance
AT ekremcengiz dofrontlinestaffspsychographicattributesandperceptionoforganizationalfactorsaffectservicerecoveryperformance
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