MAY THE HIGH-DEGREE SATISFYING UNREASONABLE REQUIREMENT ALSO MEANS THE GOOD QUALITY: FIVE BIG FLAWS IN THE SUBJECTIVE DEFINITION OF QUALITY AND THEIR SOLUTION

• Main Author: Runsheng Tu
• Format: Article
• Language: English
• Published: Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia 2011-06-01
• Series: International Journal for Quality Research
• Subjects: Juran; subjective quality definition; inherent problems; positive; quality essence; satisfies the requirement
• Online Access: http://www.ijqr.net/journal/v5-n2/10.pdf

J. M. Juran's subjective quality definition of "quality is degree to which a set of inherent characteristics fulfils requirements" and the account have five big inherent problems: "to disturb the language order", "to violate the objective of the standardized work", "the dependence to the subjective being too strong, to disobey the objectivity principle", "to be short of the enthusiastic limit", "to be possible to reduce the requirement through the reduction, to improve the quality", "to be possible provides the reason theoretically for the fake and shoddy manufacturer and the person whose quality is bad", "to have the suspicion of circular definition". The method to treat the wound is establishing the definition of "quality is the positive degree". This definition of quality both has guaranteed the positive connotation of J. M. Juran's quality definition and has cured the flaws of J. M. Juran's quality definition, but also has promulgated the condition of the symmetry and the connection between quality and value.