Analysis of the Value Creation in Higher Institutions: A Relational Perspective
Despite the growing interest in value creation, a review of the relevant educational literature reveals that there is no generally accepted and empirically confirmed relational model of the student value creation process. This paper contributes in this way, analyzing several antecedents and conseque...
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General Association of Economists from Romania
2010-10-01
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doaj-482fb6fb122e46e7a9c54cb9528f7d302020-11-24T22:57:34ZengGeneral Association of Economists from RomaniaTheoretical and Applied Economics1841-86781844-00292010-10-01XVII1018418678Analysis of the Value Creation in Higher Institutions: A Relational PerspectiveRaquel SÁNCHEZ-FERNÁNDEZ0M. Ángeles INIESTA-BONILLO1Walesska SCHLESINGER-DÍAZ2Pilar RIVERA-TORRES3 University of Almería, Spain University of Almería, Spain University of Zulia, Venezuela University of Zaragoza, Spain Despite the growing interest in value creation, a review of the relevant educational literature reveals that there is no generally accepted and empirically confirmed relational model of the student value creation process. This paper contributes in this way, analyzing several antecedents and consequences in the value creation process between graduates and their universities. We therefore study the effects of the quality of the student-professor interaction, trust, and university image on student perceived value. Moreover, we analyze the impact of perceived value on student satisfaction and loyalty. An empirical study was carried out in order to test the proposed theoretical model. The findings provide relevant academic and managerial implications for strategic decisionmaking at universities. http://store.ectap.ro/articole/518.pdf perceived valuequality of the student-professor interactiontrustimagesatisfactionloyaltyhigher education |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Raquel SÁNCHEZ-FERNÁNDEZ M. Ángeles INIESTA-BONILLO Walesska SCHLESINGER-DÍAZ Pilar RIVERA-TORRES |
spellingShingle |
Raquel SÁNCHEZ-FERNÁNDEZ M. Ángeles INIESTA-BONILLO Walesska SCHLESINGER-DÍAZ Pilar RIVERA-TORRES Analysis of the Value Creation in Higher Institutions: A Relational Perspective Theoretical and Applied Economics perceived value quality of the student-professor interaction trust image satisfaction loyalty higher education |
author_facet |
Raquel SÁNCHEZ-FERNÁNDEZ M. Ángeles INIESTA-BONILLO Walesska SCHLESINGER-DÍAZ Pilar RIVERA-TORRES |
author_sort |
Raquel SÁNCHEZ-FERNÁNDEZ |
title |
Analysis of the Value Creation in Higher Institutions: A Relational Perspective |
title_short |
Analysis of the Value Creation in Higher Institutions: A Relational Perspective |
title_full |
Analysis of the Value Creation in Higher Institutions: A Relational Perspective |
title_fullStr |
Analysis of the Value Creation in Higher Institutions: A Relational Perspective |
title_full_unstemmed |
Analysis of the Value Creation in Higher Institutions: A Relational Perspective |
title_sort |
analysis of the value creation in higher institutions: a relational perspective |
publisher |
General Association of Economists from Romania |
series |
Theoretical and Applied Economics |
issn |
1841-8678 1844-0029 |
publishDate |
2010-10-01 |
description |
Despite the growing interest in value creation, a review
of the relevant educational literature reveals that there is no generally
accepted and empirically confirmed relational model of the student value
creation process. This paper contributes in this way, analyzing several
antecedents and consequences in the value creation process between
graduates and their universities. We therefore study the effects of the
quality of the student-professor interaction, trust, and university image on
student perceived value. Moreover, we analyze the impact of perceived
value on student satisfaction and loyalty. An empirical study was carried
out in order to test the proposed theoretical model. The findings provide
relevant academic and managerial implications for strategic decisionmaking
at universities. |
topic |
perceived value quality of the student-professor interaction trust image satisfaction loyalty higher education |
url |
http://store.ectap.ro/articole/518.pdf
|
work_keys_str_mv |
AT raquelsanchezfernandez analysisofthevaluecreationinhigherinstitutionsarelationalperspective AT mangelesiniestabonillo analysisofthevaluecreationinhigherinstitutionsarelationalperspective AT walesskaschlesingerdiaz analysisofthevaluecreationinhigherinstitutionsarelationalperspective AT pilarriveratorres analysisofthevaluecreationinhigherinstitutionsarelationalperspective |
_version_ |
1725650229100806144 |