Analysis of the Value Creation in Higher Institutions: A Relational Perspective

Despite the growing interest in value creation, a review of the relevant educational literature reveals that there is no generally accepted and empirically confirmed relational model of the student value creation process. This paper contributes in this way, analyzing several antecedents and conseque...

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Main Authors: Raquel SÁNCHEZ-FERNÁNDEZ, M. Ángeles INIESTA-BONILLO, Walesska SCHLESINGER-DÍAZ, Pilar RIVERA-TORRES
Format: Article
Language:English
Published: General Association of Economists from Romania 2010-10-01
Series:Theoretical and Applied Economics
Subjects:
Online Access: http://store.ectap.ro/articole/518.pdf
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spelling doaj-482fb6fb122e46e7a9c54cb9528f7d302020-11-24T22:57:34ZengGeneral Association of Economists from RomaniaTheoretical and Applied Economics1841-86781844-00292010-10-01XVII1018418678Analysis of the Value Creation in Higher Institutions: A Relational PerspectiveRaquel SÁNCHEZ-FERNÁNDEZ0M. Ángeles INIESTA-BONILLO1Walesska SCHLESINGER-DÍAZ2Pilar RIVERA-TORRES3 University of Almería, Spain University of Almería, Spain University of Zulia, Venezuela University of Zaragoza, Spain Despite the growing interest in value creation, a review of the relevant educational literature reveals that there is no generally accepted and empirically confirmed relational model of the student value creation process. This paper contributes in this way, analyzing several antecedents and consequences in the value creation process between graduates and their universities. We therefore study the effects of the quality of the student-professor interaction, trust, and university image on student perceived value. Moreover, we analyze the impact of perceived value on student satisfaction and loyalty. An empirical study was carried out in order to test the proposed theoretical model. The findings provide relevant academic and managerial implications for strategic decisionmaking at universities. http://store.ectap.ro/articole/518.pdf perceived valuequality of the student-professor interactiontrustimagesatisfactionloyaltyhigher education
collection DOAJ
language English
format Article
sources DOAJ
author Raquel SÁNCHEZ-FERNÁNDEZ
M. Ángeles INIESTA-BONILLO
Walesska SCHLESINGER-DÍAZ
Pilar RIVERA-TORRES
spellingShingle Raquel SÁNCHEZ-FERNÁNDEZ
M. Ángeles INIESTA-BONILLO
Walesska SCHLESINGER-DÍAZ
Pilar RIVERA-TORRES
Analysis of the Value Creation in Higher Institutions: A Relational Perspective
Theoretical and Applied Economics
perceived value
quality of the student-professor interaction
trust
image
satisfaction
loyalty
higher education
author_facet Raquel SÁNCHEZ-FERNÁNDEZ
M. Ángeles INIESTA-BONILLO
Walesska SCHLESINGER-DÍAZ
Pilar RIVERA-TORRES
author_sort Raquel SÁNCHEZ-FERNÁNDEZ
title Analysis of the Value Creation in Higher Institutions: A Relational Perspective
title_short Analysis of the Value Creation in Higher Institutions: A Relational Perspective
title_full Analysis of the Value Creation in Higher Institutions: A Relational Perspective
title_fullStr Analysis of the Value Creation in Higher Institutions: A Relational Perspective
title_full_unstemmed Analysis of the Value Creation in Higher Institutions: A Relational Perspective
title_sort analysis of the value creation in higher institutions: a relational perspective
publisher General Association of Economists from Romania
series Theoretical and Applied Economics
issn 1841-8678
1844-0029
publishDate 2010-10-01
description Despite the growing interest in value creation, a review of the relevant educational literature reveals that there is no generally accepted and empirically confirmed relational model of the student value creation process. This paper contributes in this way, analyzing several antecedents and consequences in the value creation process between graduates and their universities. We therefore study the effects of the quality of the student-professor interaction, trust, and university image on student perceived value. Moreover, we analyze the impact of perceived value on student satisfaction and loyalty. An empirical study was carried out in order to test the proposed theoretical model. The findings provide relevant academic and managerial implications for strategic decisionmaking at universities.
topic perceived value
quality of the student-professor interaction
trust
image
satisfaction
loyalty
higher education
url http://store.ectap.ro/articole/518.pdf
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AT walesskaschlesingerdiaz analysisofthevaluecreationinhigherinstitutionsarelationalperspective
AT pilarriveratorres analysisofthevaluecreationinhigherinstitutionsarelationalperspective
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