Analysis of the Value Creation in Higher Institutions: A Relational Perspective
Despite the growing interest in value creation, a review of the relevant educational literature reveals that there is no generally accepted and empirically confirmed relational model of the student value creation process. This paper contributes in this way, analyzing several antecedents and conseque...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
General Association of Economists from Romania
2010-10-01
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| Series: | Theoretical and Applied Economics |
| Subjects: | |
| Online Access: |
http://store.ectap.ro/articole/518.pdf
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| Summary: | Despite the growing interest in value creation, a review
of the relevant educational literature reveals that there is no generally
accepted and empirically confirmed relational model of the student value
creation process. This paper contributes in this way, analyzing several
antecedents and consequences in the value creation process between
graduates and their universities. We therefore study the effects of the
quality of the student-professor interaction, trust, and university image on
student perceived value. Moreover, we analyze the impact of perceived
value on student satisfaction and loyalty. An empirical study was carried
out in order to test the proposed theoretical model. The findings provide
relevant academic and managerial implications for strategic decisionmaking
at universities. |
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| ISSN: | 1841-8678 1844-0029 |