Development of Service Quality Scale for Surgical Hospitalization

Development of Service Quality Scale for Surgical Hospitalization

Findings from literature showed inconsistent results for applying service quality scale in hospitals. Moreover, hospitalization services are provided by diversified departments and a scale designed to measure the overall hospitalization quality is difficult and capturing special characteristics of d...

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Bibliographic Details
Main Authors:	Ching-I Teng, Ching-Kang Ing, Hao-Yuan Chang, Kuo-Piao Chung
Format:	Article
Language:	English
Published:	Elsevier 2007-01-01
Series:	Journal of the Formosan Medical Association
Subjects:	scale development service quality surgical hospitalization
Online Access:	http://www.sciencedirect.com/science/article/pii/S0929664609602977

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