Implementation Of Webqual 4.0 For Measuring The Quality Of Baznas.Go.Id Website For User Satisfaction

Implementation Of Webqual 4.0 For Measuring The Quality Of Baznas.Go.Id Website For User Satisfaction

In general, a government needs a system that can support the process of a service. where service can be interpreted as an effort to take care of what is needed by the community. In this study to measure the quality of the website baznas.go.id by using the webqual 4.0 method. Webqual is a measurement...

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Main Authors: Acmad Nurhadi, Norma Yunita, Anna Mukhayaroh, Ahmad Sahirudin
Format: Article
Language:English
Published: Politeknik Ganesha Medan 2019-03-01
Series:Sinkron
Online Access:https://jurnal.polgan.ac.id/index.php/sinkron/article/view/10103
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spelling doaj-444efc8e230a47b5937c5c8360f108722020-11-25T02:54:18ZengPoliteknik Ganesha MedanSinkron2541-044X2541-20192019-03-013226026410.33395/sinkron.v3i2.1010310103Implementation Of Webqual 4.0 For Measuring The Quality Of Baznas.Go.Id Website For User SatisfactionAcmad Nurhadi0Norma Yunita1Anna Mukhayaroh2Ahmad Sahirudin3Universitas Bina Sarana InformatikaUniversitas Bina Sarana InformatikaSTMIK Nusa Mandiri JakartaSTMIK Nusa MandiriIn general, a government needs a system that can support the process of a service. where service can be interpreted as an effort to take care of what is needed by the community. In this study to measure the quality of the website baznas.go.id by using the webqual 4.0 method. Webqual is a measurement to measure the quality of a website based on research instruments. The research instruments used in webqual 4.0 are usability, information quality, interaction quality, and user satisfaction. The results of this study that the variable information quality (quality information) and usability (usability) have an influence on website users.https://jurnal.polgan.ac.id/index.php/sinkron/article/view/10103
collection DOAJ
language English
format Article
sources DOAJ
author Acmad Nurhadi
Norma Yunita
Anna Mukhayaroh
Ahmad Sahirudin
spellingShingle Acmad Nurhadi
Norma Yunita
Anna Mukhayaroh
Ahmad Sahirudin
Implementation Of Webqual 4.0 For Measuring The Quality Of Baznas.Go.Id Website For User Satisfaction
Sinkron
author_facet Acmad Nurhadi
Norma Yunita
Anna Mukhayaroh
Ahmad Sahirudin
author_sort Acmad Nurhadi
title Implementation Of Webqual 4.0 For Measuring The Quality Of Baznas.Go.Id Website For User Satisfaction
title_short Implementation Of Webqual 4.0 For Measuring The Quality Of Baznas.Go.Id Website For User Satisfaction
title_full Implementation Of Webqual 4.0 For Measuring The Quality Of Baznas.Go.Id Website For User Satisfaction
title_fullStr Implementation Of Webqual 4.0 For Measuring The Quality Of Baznas.Go.Id Website For User Satisfaction
title_full_unstemmed Implementation Of Webqual 4.0 For Measuring The Quality Of Baznas.Go.Id Website For User Satisfaction
title_sort implementation of webqual 4.0 for measuring the quality of baznas.go.id website for user satisfaction
publisher Politeknik Ganesha Medan
series Sinkron
issn 2541-044X
2541-2019
publishDate 2019-03-01
description In general, a government needs a system that can support the process of a service. where service can be interpreted as an effort to take care of what is needed by the community. In this study to measure the quality of the website baznas.go.id by using the webqual 4.0 method. Webqual is a measurement to measure the quality of a website based on research instruments. The research instruments used in webqual 4.0 are usability, information quality, interaction quality, and user satisfaction. The results of this study that the variable information quality (quality information) and usability (usability) have an influence on website users.
url https://jurnal.polgan.ac.id/index.php/sinkron/article/view/10103
work_keys_str_mv AT acmadnurhadi implementationofwebqual40formeasuringthequalityofbaznasgoidwebsiteforusersatisfaction
AT normayunita implementationofwebqual40formeasuringthequalityofbaznasgoidwebsiteforusersatisfaction
AT annamukhayaroh implementationofwebqual40formeasuringthequalityofbaznasgoidwebsiteforusersatisfaction
AT ahmadsahirudin implementationofwebqual40formeasuringthequalityofbaznasgoidwebsiteforusersatisfaction
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