Applying Kano Two-Dimensional Quality Model to Build the Performance Evaluation Indicators of Long-Life High-Quality Condominiums

• Main Authors: Ting-Jui Lu, Yi-Kai Juan
• Format: Article
• Language: English
• Published: MDPI AG 2019-07-01
• Series: Sustainability
• Subjects: Kano model; long-life high-quality condominiums; performance evaluation indicators
• Online Access: https://www.mdpi.com/2071-1050/11/15/4046

Extending the life span of buildings and improving residential quality has been an important goal for creating residential environments with sustainable development over recent years. This study aims to establish the performance evaluation indicators of long-life high-quality condominiums in Taiwan areas. To identify the evaluation indicators, this study first identified the users’ basic needs, and referred to comparative analysis of the house performance evaluation indicators in other countries. A questionnaire survey based on the Kano model was conducted to explore respondents’ satisfaction with evaluation indicators. Finally, three indicators, including “equipment pipeline maintenance available on each floor”, “maintenance plan”, and “site transportation routes”, were identified as the items of first selection priority from the indicators. Four indicators, including “exposed equipment pipeline”, “site open space”, “water resource recycling”, and “expandability of interior space” are listed as obsolete items for the time being. The results of this study can be used as reference for the establishment of the performance evaluation indicators of long-life high-quality condominiums in Taiwan, as well as for the establishment of performance evaluation indicators for new residential buildings within the scope of the redevelopment plans of dangerous and old buildings in urban areas.