| Summary: | Background: Managers are always trying to reduce the costs while improving the quality and efficiency of services. Thus, the aim of present study was to evaluate the status of organizational culture and to investigate the problems and challenges, to provide a developed and effective model of management.
Methods: This research was a descriptive cross-sectional survey. The sample size was 344 clerks who were selected by stratified random sampling. A researcher-made questionnaire was used to collect data. The organizational culture questionnaire was designed in 9 factors and 42 sub-dimensions. The face and content validities of the questions were confirmed. To analyze the data, univariate t-test was used in SPSS software and structural equation modeling was used in AMOS software.
Results: According to the results, the mean of organizational culture variable was above average (3) and was at the desired level (p-value <0.05). The status of identifying challenges and problems in the study population was measured below the average level. The results showed that more challenges and problems were identified by improving the implementation of organizational culture (0.486). Organizational culture also indirectly affects organizational effectiveness by identifying challenges and problems (0.214).
Conclusion: based on our finding, the mediating effect of identifying challenges and problems on the relationship between organizational culture and identifying challenges and problems was confirmed.
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