Assessment Of Service Quality And Consumer Satisfaction In A Hungarian Spa

Assessment Of Service Quality And Consumer Satisfaction In A Hungarian Spa

The present analysis was carried out at one of the most important medical tourism service providers, the Hévíz Spa and St. Andrew Hospital for Rheumatic Diseases. The institution provides spa services in two locations: in the medicinal lake of Hévíz and in the 7 pools of the pool spa. The present re...

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Bibliographic Details
Main Authors: Zsuzsanna Löke, Ernö Kovács, Zsuzsanna Bacsi
Format: Article
Language:ces
Published: Društvo za Regionalne Nauke 2018-08-01
Series:DETUROPE
Subjects:
spa
service quality
servqual
customer satisfaction
hévíz
Online Access:http://www.deturope.eu/img/upload/content_51963537.pdf

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