Systematic Review on Software Quality in Educational Applications

• Main Authors: Norzila Ngadiman, Shahida Sulaiman, Norsham Idris, Mohd Razak Samingan, Hasnah Mohamed
• Format: Article
• Language: English
• Published: IEEE 2021-01-01
• Series: IEEE Access
• Subjects: Software quality; quality in use; effectiveness; satisfaction; usability characteristic; learnability
• Online Access: https://ieeexplore.ieee.org/document/9399424/

Approaches in teaching and learning have transformed significantly in tandem with the advances in computerised applications to support the process. Software quality characteristics such as usability is one of the non-functional requirements that must be taken into consideration when designing and developing educational applications. This study focuses on two characteristics of quality in use (effectiveness and satisfaction) and three usability sub-characteristics (learnability, user interface aesthetic, and appropriateness recognisability) that can be used to evaluate the quality of such educational applications. It adopted the systematic literature review method to explore existing works that concern the two quality in use characteristics and the three usability sub-characteristics in their studies. The results provide the insight on the related works and their gaps specifically in developing educational applications.