Relationship Between Physician’s Behavior And Patients’ Confidence, Satisfaction And Loyalty– A Study Of Hospitals In Lam Dong Province
Patients’ loyaltyis a goal for all activities of the hospitals. The objective of this paper was to identify and measure the physician’s behavior (listening, explanation and competence) impacting on loyalty through confidence and satisfaction of patients. The research surveyed 247 questionn...
| Main Authors: | , |
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| Format: | Article |
| Language: | Vietnamese |
| Published: |
TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH
2020-08-01
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| Series: | Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh |
| Online Access: | https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/772 |