IMPACT OF THE IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM ON OPERATING COST FOR SMALL AND MEDIUM - SIZED BUSINESS ORGANIZATIONS AFFILIATED TO A PURCHASING GROUP
Purpose - The purpose of this paper is to ask one question. How the implementation of the requirements of ISO 9001 system affects the costs of running the business? Design/methodology/approach - The research covered time from 2006 to 2011 and was an attempt to assess the impact of the maintenance of...
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| Format: | Article |
| Language: | English |
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Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2015-12-01
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| Series: | International Journal for Quality Research |
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| Online Access: | http://www.ijqr.net/journal/v9-n4/1.pdf |