Fuzzy particle swarm optimization (FPSO) based feature selection and hybrid kernel distance based possibilistic fuzzy local information C-means (HKD-PFLICM) clustering for churn prediction in telecom industry
Abstract Customer churn has been considered as one of the key issues in the operations of the corporate business sector, as it influences the turnover directly. In particular, the telecom industries are seeking to develop new approaches to predict potential customer to churn. So, it needs the approp...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Springer
2021-05-01
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| Series: | SN Applied Sciences |
| Subjects: | |
| Online Access: | https://doi.org/10.1007/s42452-021-04576-7 |