Measurement of Quality of Educational Hospital Services by the SERVQUAL Model: The Iranian Patients’ Perspective

Measurement of Quality of Educational Hospital Services by the SERVQUAL Model: The Iranian Patients’ Perspective

Introduction: The main mission of hospitals in any health system is to deliver high quality healthcare for patients and meet their needs and expectations. The aim of the current study was to assess the quality of the service of educational hospitals affiliated with Kermanshah University of Medical...

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Bibliographic Details
Main Authors: Satar Rezaei, Behzad Karami, Matin, Khalil Moradi, Behroz Bijan, Masoud Fallahi, Behnam Shokati, Hamid Saeidi
Format: Article
Language:English
Published: Electronic Physician 2016-03-01
Series:Electronic Physician
Subjects:
quality of healthcare
patient’s perception
patient’s expectation
Online Access:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4844475/

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