AHP IN IMPLEMENTATION OF BALANCED SCORECARD

• Main Authors: Jelena Jovanovic, Zdravko Krivokapić
• Format: Article
• Language: English
• Published: Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia 2015-11-01
• Series: International Journal for Quality Research
• Subjects: Balanced Scorecard; AHP (Analytic Hierarchy Process); ANP (Analytic Network Process)
• Online Access: http://www.ijqr.net/journal/v2-n1/7.pdf

BSC as a matrix of balanced indicators gives a review of organization activities within four or more perspectives (fields) (finance, users, business processes, learning and development) where by necessary conditions for development and continual improvement are created. As BSC is essentially a frame for realization of defined strategy in the organization, its implementation asks for an adequate choice of measures-indicators and therefore this paper is oriented towards importance and methodology of the choice of indicators. This paper particularly emphasizes a possibility of implementation of AHP (Analytic Hierarchy Process) and ANP (Analytic Network Process) as methods of multi-criteria decision-making (MCDM) inmplementation of BSC.