AHP IN IMPLEMENTATION OF BALANCED SCORECARD

BSC as a matrix of balanced indicators gives a review of organization activities within four or more perspectives (fields) (finance, users, business processes, learning and development) where by necessary conditions for development and continual improvement are created. As BSC is essentially a fram...

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Bibliographic Details
Main Authors: Jelena Jovanovic, Zdravko Krivokapić
Format: Article
Language:English
Published: Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia 2015-11-01
Series:International Journal for Quality Research
Subjects:
Online Access:http://www.ijqr.net/journal/v2-n1/7.pdf