AN INTEGRATED SERVICE EXCELLENCE MODEL FOR MILITARY TEST AND EVALUATION FACILITIES
The purpose of this article is to introduce an Integrated Service Excellence Model (ISEM) for empowering the leadership core of the capital-intensive military test and evaluation facilities to provide strategic military test and evaluation services and to continuously improve service excellence by e...
| Main Authors: | , |
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| Format: | Article |
| Language: | Afrikaans |
| Published: |
Stellenbosch University
2011-08-01
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| Series: | Scientia Militaria |
| Online Access: | http://scientiamilitaria.journals.ac.za/pub/article/view/104 |