Increased Likelihood of Missed Appointments (“No Shows”) for Racial/Ethnic Minorities in a Safety Net Health System

Missed appointments have been linked to adverse outcomes known to affect racial/ethnic minorities. However, the association of missed appointments with race/ethnicity has not been determined. We sought to determine the relationships between race/ethnicity and missed appointments by performing a cros...

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Main Authors: Scott Shimotsu, Anne Roehrl, Maribet McCarty, Katherine Vickery, Laura Guzman-Corrales, Mark Linzer, Nancy Garrett
Format: Article
Language:English
Published: SAGE Publishing 2016-01-01
Series:Journal of Primary Care & Community Health
Online Access:https://doi.org/10.1177/2150131915599980
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spelling doaj-39b081983850472d9a28cc7ee67eab822020-11-25T03:29:30ZengSAGE PublishingJournal of Primary Care & Community Health2150-13192150-13272016-01-01710.1177/2150131915599980Increased Likelihood of Missed Appointments (“No Shows”) for Racial/Ethnic Minorities in a Safety Net Health SystemScott Shimotsu0Anne Roehrl1Maribet McCarty2Katherine Vickery3Laura Guzman-Corrales4Mark Linzer5Nancy Garrett6Hennepin County Medical Center, Minneapolis, MN, USAHennepin County Medical Center, Minneapolis, MN, USAHennepin County Medical Center, Minneapolis, MN, USAHennepin County Medical Center, Minneapolis, MN, USAMinneapolis Medical Research Foundation, Minneapolis, MN, USAHennepin County Medical Center, Minneapolis, MN, USAHennepin County Medical Center, Minneapolis, MN, USAMissed appointments have been linked to adverse outcomes known to affect racial/ethnic minorities. However, the association of missed appointments with race/ethnicity has not been determined. We sought to determine the relationships between race/ethnicity and missed appointments by performing a cross-sectional study of 161 350 patients in a safety net health system. Several race/ethnicity categories were significantly associated with missed appointment rates, including Hispanic/Latino patients, American Indian/Alaskan Native patients, and Black/African American patients, as compared with White non-Hispanic patients. Other significant predictors included Mexico as country of origin, medical complexity, and major mental illness. We recommend additional research to determine which interventions best reduce missed appointments for minority populations in order to improve the care of vulnerable patients.https://doi.org/10.1177/2150131915599980
collection DOAJ
language English
format Article
sources DOAJ
author Scott Shimotsu
Anne Roehrl
Maribet McCarty
Katherine Vickery
Laura Guzman-Corrales
Mark Linzer
Nancy Garrett
spellingShingle Scott Shimotsu
Anne Roehrl
Maribet McCarty
Katherine Vickery
Laura Guzman-Corrales
Mark Linzer
Nancy Garrett
Increased Likelihood of Missed Appointments (“No Shows”) for Racial/Ethnic Minorities in a Safety Net Health System
Journal of Primary Care & Community Health
author_facet Scott Shimotsu
Anne Roehrl
Maribet McCarty
Katherine Vickery
Laura Guzman-Corrales
Mark Linzer
Nancy Garrett
author_sort Scott Shimotsu
title Increased Likelihood of Missed Appointments (“No Shows”) for Racial/Ethnic Minorities in a Safety Net Health System
title_short Increased Likelihood of Missed Appointments (“No Shows”) for Racial/Ethnic Minorities in a Safety Net Health System
title_full Increased Likelihood of Missed Appointments (“No Shows”) for Racial/Ethnic Minorities in a Safety Net Health System
title_fullStr Increased Likelihood of Missed Appointments (“No Shows”) for Racial/Ethnic Minorities in a Safety Net Health System
title_full_unstemmed Increased Likelihood of Missed Appointments (“No Shows”) for Racial/Ethnic Minorities in a Safety Net Health System
title_sort increased likelihood of missed appointments (“no shows”) for racial/ethnic minorities in a safety net health system
publisher SAGE Publishing
series Journal of Primary Care & Community Health
issn 2150-1319
2150-1327
publishDate 2016-01-01
description Missed appointments have been linked to adverse outcomes known to affect racial/ethnic minorities. However, the association of missed appointments with race/ethnicity has not been determined. We sought to determine the relationships between race/ethnicity and missed appointments by performing a cross-sectional study of 161 350 patients in a safety net health system. Several race/ethnicity categories were significantly associated with missed appointment rates, including Hispanic/Latino patients, American Indian/Alaskan Native patients, and Black/African American patients, as compared with White non-Hispanic patients. Other significant predictors included Mexico as country of origin, medical complexity, and major mental illness. We recommend additional research to determine which interventions best reduce missed appointments for minority populations in order to improve the care of vulnerable patients.
url https://doi.org/10.1177/2150131915599980
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