A study on Passengers Perspective towards in-flight food delivery and waste collection services

A study on Passengers Perspective towards in-flight food delivery and waste collection services

The quality of the direct airline services especially food delivery and waste collection services can affect the passenger’s impression toward the airlines. This study mainly focuses on determine Malaysian passengers’ characteristics in selecting flight services and identifying the perception of Mal...

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Bibliographic Details
Main Authors: Mei Shin Koh, Kin Hon Yip, Devi Rajendran Salini
Format: Article
Language:English
Published: EDP Sciences 2019-01-01
Series:E3S Web of Conferences
Online Access:https://www.e3s-conferences.org/articles/e3sconf/pdf/2019/62/e3sconf_icbte2019_04091.pdf
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spelling doaj-396b5930eefd47088694943e0863a56b2021-04-02T12:34:33ZengEDP SciencesE3S Web of Conferences2267-12422019-01-011360409110.1051/e3sconf/201913604091e3sconf_icbte2019_04091A study on Passengers Perspective towards in-flight food delivery and waste collection servicesMei Shin Koh0Kin Hon Yip1Devi Rajendran Salini2Faculty of Business and Information Science, UCSI University, Jalan Menara GadingFaculty of Business and Information Science, UCSI University, Jalan Menara GadingFaculty of Business and Information Science, UCSI University, Jalan Menara GadingThe quality of the direct airline services especially food delivery and waste collection services can affect the passenger’s impression toward the airlines. This study mainly focuses on determine Malaysian passengers’ characteristics in selecting flight services and identifying the perception of Malaysian passengers regarding in-flight food delivery service performance. The data was gathered through questionnaires from 405 Malaysian passengers from Malaysia's main international airport, Kuala Lumpur International Airport (KLIA). Software of IBM SPSS version 22 is used to analyze the collected data. This study contributes the knowledge on Malaysian passenger’s opinion regarding in-flight food delivery service and explores the areas that need for improvement. The findings of this result could be considered for the airline companies which trying figure out a way to maintain and improve quality of in-flight food service.https://www.e3s-conferences.org/articles/e3sconf/pdf/2019/62/e3sconf_icbte2019_04091.pdf
collection DOAJ
language English
format Article
sources DOAJ
author Mei Shin Koh
Kin Hon Yip
Devi Rajendran Salini
spellingShingle Mei Shin Koh
Kin Hon Yip
Devi Rajendran Salini
A study on Passengers Perspective towards in-flight food delivery and waste collection services
E3S Web of Conferences
author_facet Mei Shin Koh
Kin Hon Yip
Devi Rajendran Salini
author_sort Mei Shin Koh
title A study on Passengers Perspective towards in-flight food delivery and waste collection services
title_short A study on Passengers Perspective towards in-flight food delivery and waste collection services
title_full A study on Passengers Perspective towards in-flight food delivery and waste collection services
title_fullStr A study on Passengers Perspective towards in-flight food delivery and waste collection services
title_full_unstemmed A study on Passengers Perspective towards in-flight food delivery and waste collection services
title_sort study on passengers perspective towards in-flight food delivery and waste collection services
publisher EDP Sciences
series E3S Web of Conferences
issn 2267-1242
publishDate 2019-01-01
description The quality of the direct airline services especially food delivery and waste collection services can affect the passenger’s impression toward the airlines. This study mainly focuses on determine Malaysian passengers’ characteristics in selecting flight services and identifying the perception of Malaysian passengers regarding in-flight food delivery service performance. The data was gathered through questionnaires from 405 Malaysian passengers from Malaysia's main international airport, Kuala Lumpur International Airport (KLIA). Software of IBM SPSS version 22 is used to analyze the collected data. This study contributes the knowledge on Malaysian passenger’s opinion regarding in-flight food delivery service and explores the areas that need for improvement. The findings of this result could be considered for the airline companies which trying figure out a way to maintain and improve quality of in-flight food service.
url https://www.e3s-conferences.org/articles/e3sconf/pdf/2019/62/e3sconf_icbte2019_04091.pdf
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