CONCEPTS OF THE REORGANIZATION OF SERVICE PROCESSES

• Main Author: Dóra DOBÁK
• Format: Article
• Language: English
• Published: Romanian Foundation for Business Intelligence 2016-12-01
• Series: Network Intelligence Studies
• Subjects: BPA; Fluid; Fluidflow; Process; Logistification; Service
• Online Access: http://seaopenresearch.eu/Journals/articles/NIS_8_3.pdf

In this article the literature based review of the developing of (logistificated) business processes and their reorganizations are shown briefly. The research of the service processes is also actual in our time giving work to managers and researches alike. In the narrowing market the increasing competition and the dominance of customers is a warning to the companies to carry out continuous rationalization and reductions of costs in order to increase efficiency. In this essay we would like to show briefly how we started our research primarily concentrating on technical literatures. First of all we concentrate on the improvement assets of processes. We will show some major tendencies in the process of Business Process Amelioration (BPA) evolution. The production focused approach of services can mean significant process improvement therefore it is a good analysis method of the process improvement.