INTEGRATION OF DATABASE INTO BUSINESS PROCESS TO SUPPORT IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT: CASE STUDY IN PT TDI

INTEGRATION OF DATABASE INTO BUSINESS PROCESS TO SUPPORT IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT: CASE STUDY IN PT TDI

Information now is an important element to every growing industry in the world. In order to keep up with other competitors, endless improvements in optimizing overall efficiency are needed. There still exist barriers that separate departments in PT. XYZ and cause limitation to the information sharin...

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Main Author: Tanty Octavia
Format: Article
Language:English
Published: Bina Nusantara University 2013-05-01
Series:CommIT Journal
Online Access:https://journal.binus.ac.id/index.php/commit/article/view/577
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spelling doaj-384c1d1feef14abe94532ecc8409c0d82020-11-25T01:49:39ZengBina Nusantara UniversityCommIT Journal1979-24842460-70102013-05-017171210.21512/commit.v7i1.577565INTEGRATION OF DATABASE INTO BUSINESS PROCESS TO SUPPORT IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT: CASE STUDY IN PT TDITanty Octavia0Information System Department, School of Information System, Bina Nusantara University Jln. K. H. Syahdan No. 9, Jakarta 11480, IndonesiaInformation now is an important element to every growing industry in the world. In order to keep up with other competitors, endless improvements in optimizing overall efficiency are needed. There still exist barriers that separate departments in PT. XYZ and cause limitation to the information sharing in the system. Open-Source Manufacturing Execution System (MES) presents as an IT-based application that offers wide variety of customization to eliminate stovepipes by sharing information between departments. Benchmarking is used to choose the best Open-Source MES Application; and Dynamic System Development Method (DSDM) is adopted as this work guideline. As a result, recommendations of the chosen Open-Source MES Application are represented.https://journal.binus.ac.id/index.php/commit/article/view/577
collection DOAJ
language English
format Article
sources DOAJ
author Tanty Octavia
spellingShingle Tanty Octavia
INTEGRATION OF DATABASE INTO BUSINESS PROCESS TO SUPPORT IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT: CASE STUDY IN PT TDI
CommIT Journal
author_facet Tanty Octavia
author_sort Tanty Octavia
title INTEGRATION OF DATABASE INTO BUSINESS PROCESS TO SUPPORT IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT: CASE STUDY IN PT TDI
title_short INTEGRATION OF DATABASE INTO BUSINESS PROCESS TO SUPPORT IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT: CASE STUDY IN PT TDI
title_full INTEGRATION OF DATABASE INTO BUSINESS PROCESS TO SUPPORT IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT: CASE STUDY IN PT TDI
title_fullStr INTEGRATION OF DATABASE INTO BUSINESS PROCESS TO SUPPORT IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT: CASE STUDY IN PT TDI
title_full_unstemmed INTEGRATION OF DATABASE INTO BUSINESS PROCESS TO SUPPORT IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT: CASE STUDY IN PT TDI
title_sort integration of database into business process to support implementation of customer relationship management: case study in pt tdi
publisher Bina Nusantara University
series CommIT Journal
issn 1979-2484
2460-7010
publishDate 2013-05-01
description Information now is an important element to every growing industry in the world. In order to keep up with other competitors, endless improvements in optimizing overall efficiency are needed. There still exist barriers that separate departments in PT. XYZ and cause limitation to the information sharing in the system. Open-Source Manufacturing Execution System (MES) presents as an IT-based application that offers wide variety of customization to eliminate stovepipes by sharing information between departments. Benchmarking is used to choose the best Open-Source MES Application; and Dynamic System Development Method (DSDM) is adopted as this work guideline. As a result, recommendations of the chosen Open-Source MES Application are represented.
url https://journal.binus.ac.id/index.php/commit/article/view/577
work_keys_str_mv AT tantyoctavia integrationofdatabaseintobusinessprocesstosupportimplementationofcustomerrelationshipmanagementcasestudyinpttdi
_version_ 1725005889914535936

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