ANALISIS KEPUASAN PASIEN DI INSTALASI RAWAT INAP RUMAH SAKIT UMUM (RSU) HAJI SURABAYA BERDASARKAN DIMENSI MUTU DABHOLKAR
Community Satisfaction Index (CSI) in Inpatient Installation of Surabaya Hajj Hospital increased during 2012-2016, but it has not reached the standard determined by the hospital, that is 85%. This study aims to analyze the patient satisfaction in the Inpatient Installation of Surabaya Hajj Hospital...
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| Format: | Article |
| Language: | English |
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Universitas Airlangga
2019-12-01
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| Series: | The Indonesian Journal of Public Health |
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| Online Access: | https://e-journal.unair.ac.id/IJPH/article/view/5643 |