What Do Patients Want? A Qualitative Analysis of Patient, Provider, and Administrative Perceptions and Expectations About Patients’ Hospital Stays

What Do Patients Want? A Qualitative Analysis of Patient, Provider, and Administrative Perceptions and Expectations About Patients’ Hospital Stays

Patient experience is increasingly recognized as a measure of health care quality and patient-centered care and is currently measured through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). The HCAHPS survey may miss key factors important to patients, and in particular...

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Bibliographic Details
Main Authors: Sansrita Nepal MD, Angela Keniston MSPH, Kimberly A Indovina MD, Maria G Frank MD, Sarah A Stella MD, Itziar Quinzanos-Alonso MD, Lauren McBeth BA, Susan L Moore PhD, M SPH, Marisha Burden MD
Format: Article
Language:English
Published: SAGE Publishing 2020-12-01
Series:Journal of Patient Experience
Online Access:https://doi.org/10.1177/2374373520942403

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