A comparative study of performance measurement standards of railway operator

A comparative study of performance measurement standards of railway operator

The European standard (EN 13816), is one of the widely accepted standards for measuring the quality of public passenger transport (PPT) service. EN 13816 indicates 8 measurement criteria, 29 sub-criteria and 193 Key Performance Indicators (KPIs) to be used to measure the performance of railway opera...

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Bibliographic Details
Main Authors: Pongjirawut Siripong, Techapeeraparnich Wasaporn, Dilokkhunanan Waranon
Format: Article
Language:English
Published: EDP Sciences 2017-01-01
Series:MATEC Web of Conferences
Subjects:
Performance Measurement Standards
Railway Operator
EN 13816
Online Access:https://doi.org/10.1051/matecconf/201713807014

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