A General Approach of Quality Cost Management Suitable for Effective Implementation in Software Systems
Investments in quality are best quantified by implementing and managing quality cost systems. A review of various opinions coming from practitioners and researchers about the existent quality cost models reveals a set of drawbacks (e.g. too theoretical and too close to ideal cases; too academic, wit...
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| Format: | Article |
| Language: | English |
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Inforec Association
2010-01-01
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| Series: | Informatică economică |
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| Online Access: | http://revistaie.ase.ro/content/56/09%20-%20Brad.pdf |
| Summary: | Investments in quality are best quantified by implementing and managing quality cost systems. A review of various opinions coming from practitioners and researchers about the existent quality cost models reveals a set of drawbacks (e.g. too theoretical and too close to ideal cases; too academic, with less practical impact; too much personalized to particular business processes, with difficulties in extrapolating to other cases; not comprising all dimensions of a business system). Using concepts and tools in quality management theory and practice and algorithms of innovative problem solving, this paper formulates a novel approach to improve practical usability, comprehensiveness, flexibility and customizability of a quality cost management system (QCMS) when implementing it in a specific software application. Conclusions arising from the implementation in real industrial cases are also highlighted. |
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| ISSN: | 1453-1305 1842-8088 |