The quality of medical services in a subjective assessment of hospitalized patients using the SERVQUAL method – a pilot study
Background . The provision of medical services to patients according to their expectations and needs is necessary for the comfort and quality of life of patients, as well as for the standardization of hospital procedures. In recognizing these needs and expectations, an important step is the verifica...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Continuo
2016-09-01
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| Series: | Family Medicine & Primary Care Review |
| Subjects: | |
| Online Access: | https://www.termedia.pl/The-quality-of-medical-services-in-a-subjective-assessment-of-hospitalized-patients-using-the-SERVQUAL-method-a-pilot-study,95,28464,1,1.html |