| Summary: | <p>Quality processes are characterized as being actions with clear and defined beginnings and ends. The UNE_EN ISO 9000-2000 norm points out that the process is “the set of interrelated activities or activities that interact, that transform input elements in outcomes”. The board of Castilla y León (2004) understands process as any consequence of interrelated actions which are ordered to provide service to the user or client and that contributes to creating added value in the organization they are developed. Actually, what happens is that is not well known what is in the “middle”, in other words, the nucleus of the process. This article presents the conceptualization, the development and the implementation of a process for achieving quality and proposes a defined process in order to its planning, update, review and evaluation. Although each organization may plan and implement the process as it considers appropriate, the exemplification of the mentioned pretends only to facilitate new procedure designs, their prioritization, selection and their implementation up to their evaluation.</p><p> </p>
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