The Analysis of the Customer Request Processing in a Financial Institution

The Analysis of the Customer Request Processing in a Financial Institution

his paper presents the numerical simulation of the customer requests processing by generalists and specialists in a financial institution using ARENA software. The model considers three types of requests: standard requests, direct special requests and special requests received by telephone or e-mail...

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Bibliographic Details
Main Authors: Maria NEAGU, Valentin MARIN
Format: Article
Language:English
Published: Dunarea de Jos University of Galati 2013-03-01
Series:Annals of Dunarea de Jos University. Fascicle I : Economics and Applied Informatics
Subjects:
Financial institution
Financial service
Online Access:http://www.eia.feaa.ugal.ro/images/eia/2013_1/MariaNeaguValentinMarin.pdf
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spelling doaj-331a0fed192f4c31ad456b1a80055c252020-11-25T00:40:36ZengDunarea de Jos University of GalatiAnnals of Dunarea de Jos University. Fascicle I : Economics and Applied Informatics1584-04092013-03-011512The Analysis of the Customer Request Processing in a Financial InstitutionMaria NEAGU0Valentin MARIN1Dunarea de Jos University of Galati, RomaniaDunarea de Jos University of Galati, Romaniahis paper presents the numerical simulation of the customer requests processing by generalists and specialists in a financial institution using ARENA software. The model considers three types of requests: standard requests, direct special requests and special requests received by telephone or e-mail. The requests processing time and costs receive a detailed analysis: the processing time, the waiting time and the total time, the requests number and the requests cost dependencies as a function of the standard requests incoming frequency are presented.http://www.eia.feaa.ugal.ro/images/eia/2013_1/MariaNeaguValentinMarin.pdfFinancial institutionFinancial service
collection DOAJ
language English
format Article
sources DOAJ
author Maria NEAGU
Valentin MARIN
spellingShingle Maria NEAGU
Valentin MARIN
The Analysis of the Customer Request Processing in a Financial Institution
Annals of Dunarea de Jos University. Fascicle I : Economics and Applied Informatics
Financial institution
Financial service
author_facet Maria NEAGU
Valentin MARIN
author_sort Maria NEAGU
title The Analysis of the Customer Request Processing in a Financial Institution
title_short The Analysis of the Customer Request Processing in a Financial Institution
title_full The Analysis of the Customer Request Processing in a Financial Institution
title_fullStr The Analysis of the Customer Request Processing in a Financial Institution
title_full_unstemmed The Analysis of the Customer Request Processing in a Financial Institution
title_sort analysis of the customer request processing in a financial institution
publisher Dunarea de Jos University of Galati
series Annals of Dunarea de Jos University. Fascicle I : Economics and Applied Informatics
issn 1584-0409
publishDate 2013-03-01
description his paper presents the numerical simulation of the customer requests processing by generalists and specialists in a financial institution using ARENA software. The model considers three types of requests: standard requests, direct special requests and special requests received by telephone or e-mail. The requests processing time and costs receive a detailed analysis: the processing time, the waiting time and the total time, the requests number and the requests cost dependencies as a function of the standard requests incoming frequency are presented.
topic Financial institution
Financial service
url http://www.eia.feaa.ugal.ro/images/eia/2013_1/MariaNeaguValentinMarin.pdf
work_keys_str_mv AT marianeagu theanalysisofthecustomerrequestprocessinginafinancialinstitution
AT valentinmarin theanalysisofthecustomerrequestprocessinginafinancialinstitution
AT marianeagu analysisofthecustomerrequestprocessinginafinancialinstitution
AT valentinmarin analysisofthecustomerrequestprocessinginafinancialinstitution
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