Effects of Service Justice, Quality, Social Influence and Corporate Image on Service Satisfaction and Customer Loyalty: Moderating Effect of Bank Ownership

Effects of Service Justice, Quality, Social Influence and Corporate Image on Service Satisfaction and Customer Loyalty: Moderating Effect of Bank Ownership

Today, the banking sector plays a significant role due to the substantial increase in the number of banks and has become an intensely competitive field. The purpose of this paper is to strengthen knowledge of retail banking services by finding the interrelationships between service justice, service...

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Bibliographic Details
Main Authors: Md. Alamgir Hossain, Most. Nirufer Yesmin, Nusrat Jahan, Minho Kim
Format: Article
Language:English
Published: MDPI AG 2021-07-01
Series:Sustainability
Subjects:
service justice
service quality
social influence
corporate image
service satisfaction
customer loyalty
Online Access:https://www.mdpi.com/2071-1050/13/13/7404

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