實徵研究/虛擬參考服務評鑑指標的三個面向/吳美美、魏曉婷、許鴻晢

The purpose of reference service evaluation is to understand whether the reference service, including reference processes and reference results, have met the need of patron's reference need to improve and to enhance the quality of reference services. In the virtual reference service environment...

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Bibliographic Details
Main Author: 吳美美、魏曉婷、許鴻晢 Mei-Mei Wu, Hsiao-Ting Wei, Hung-Hsi Hsu
Format: Article
Language:English
Published: National Taiwan Normal University 2010-10-01
Series:Tushuguanxue yu Zixun Kexue
Online Access:http://jlis.glis.ntnu.edu.tw/ojs/index.php/jlis/article/view/543