Web-based Information Management Systems Feature Usage Case Study on European Telecom Sector

Web-based Information Management Systems Feature Usage Case Study on European Telecom Sector

Modern service providers use web-based information management systems (IMS’s) to enhance their relationship with customers. This helps them better manage customer-related data and information. Also, the use of search engines, user management features, chat-bots or forums can help customers manage th...

Full description

Bibliographic Details
Main Author: Andrei Șandor
Format: Article
Language:English
Published: UIKTEN 2021-05-01
Series:TEM Journal
Subjects:
website
information
customer
management
telecom
Online Access:http://www.temjournal.com/content/102/TEMJournalMay2021_592_596.pdf
id doaj-3126291a94674a4b81a2f723b47da3a1
record_format Article
spelling doaj-3126291a94674a4b81a2f723b47da3a12021-06-08T15:31:02ZengUIKTENTEM Journal2217-83092217-83332021-05-0110259259610.18421/TEM102-14Web-based Information Management Systems Feature Usage Case Study on European Telecom SectorAndrei ȘandorModern service providers use web-based information management systems (IMS’s) to enhance their relationship with customers. This helps them better manage customer-related data and information. Also, the use of search engines, user management features, chat-bots or forums can help customers manage their own data, like consumption or invoices. So, the use of web-based information management systems may be the ideal solution for a win-win relationship between a service provider and a customer. The study of the features embedded in websites may reveal some insights regarding the way they are used and how they will look like in the future.http://www.temjournal.com/content/102/TEMJournalMay2021_592_596.pdfwebsiteinformationcustomermanagementtelecom
collection DOAJ
language English
format Article
sources DOAJ
author Andrei Șandor
spellingShingle Andrei Șandor
Web-based Information Management Systems Feature Usage Case Study on European Telecom Sector
TEM Journal
website
information
customer
management
telecom
author_facet Andrei Șandor
author_sort Andrei Șandor
title Web-based Information Management Systems Feature Usage Case Study on European Telecom Sector
title_short Web-based Information Management Systems Feature Usage Case Study on European Telecom Sector
title_full Web-based Information Management Systems Feature Usage Case Study on European Telecom Sector
title_fullStr Web-based Information Management Systems Feature Usage Case Study on European Telecom Sector
title_full_unstemmed Web-based Information Management Systems Feature Usage Case Study on European Telecom Sector
title_sort web-based information management systems feature usage case study on european telecom sector
publisher UIKTEN
series TEM Journal
issn 2217-8309
2217-8333
publishDate 2021-05-01
description Modern service providers use web-based information management systems (IMS’s) to enhance their relationship with customers. This helps them better manage customer-related data and information. Also, the use of search engines, user management features, chat-bots or forums can help customers manage their own data, like consumption or invoices. So, the use of web-based information management systems may be the ideal solution for a win-win relationship between a service provider and a customer. The study of the features embedded in websites may reveal some insights regarding the way they are used and how they will look like in the future.
topic website
information
customer
management
telecom
url http://www.temjournal.com/content/102/TEMJournalMay2021_592_596.pdf
work_keys_str_mv AT andreisandor webbasedinformationmanagementsystemsfeatureusagecasestudyoneuropeantelecomsector
_version_ 1721389584321871872

Similar Items