INDEKS KEPUASAN MASYARAKAT SPESIFIK LEMBAGA PENELITIAN DAN PENGEMBANGAN: IMPLEMENTASI MODEL ACSI (THE COMMUNITY SATISFACTION INDEX ON SPECIFICLY RESEARCH AND DEVELOPMENT: IMPLEMENTATION OF ACSI MODEL)
Law number 25 year 2009 concerning Public Service highlights one important thing about Community Satisfaction Index (CSI). CSI becomes an important aspect to see the extent to which Unit of Organization is able to provide excellent service. CSI measurement is generally refer to the Ministry of Admi...
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| Format: | Article |
| Language: | English |
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Puslatbang KDOD Lembaga Administrasi Negara
2014-01-01
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| Series: | Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Gaya Baru Manajemen Pemerintahan Daerah |
| Online Access: | http://samarinda.lan.go.id/jba/index.php/jba/article/view/98 |