Modelling the Implementation of a Sustainable Development Strategy through Process Mapping

• Main Authors: Ioana Miruna Tătaru, Elena Fleacă, Bogdan Fleacă, Radu D. Stanciu
• Format: Article
• Language: English
• Published: MDPI AG 2020-12-01
• Series: Proceedings
• Subjects: sustainable development strategy; energy innovation; telecommunications; business process; event-driven process method; value stream analysis
• Online Access: https://www.mdpi.com/2504-3900/63/1/6

Industry 4.0 implies sustainable production by providing green products created through environmentally responsible processes. This paper aims to analyze the two main business processes responsible for energy innovation in a telecommunications company: “develop property strategy and long-term vision” and “evaluate environmental impact of products, services, and operations”. The processes will be introduced using an initial set of key-performance indicators (KPIs) and American Productivity & Quality Center (APQC) Process Classification Framework activities. Through value stream analysis, the non-value-added activities will be eliminated. Ultimately, to provide an overview for the stakeholders, a new set of KPIs will be proposed and the processes will be modeled using Event-Driven Process Chain (EPC) and Suppliers-Inputs-Process-Outputs-Customers (SIPOC) methods.