Analisis Pengaruh Kualitas Jasa terhadap Kepuasan pada Industri Pendidikan di Yogyakarta
This research evaluates the effect of quality service on customer satisfaction in program studies of uni¬versity that are granted with accreditation rate either A or B from Badan Akreditasi Nasional. It also attempts to evaluate different quality service from program studies of university that are g...
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| Format: | Article |
| Language: | English |
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Universitas Islam Indonesia
2009-08-01
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| Series: | Jurnal Siasat Bisnis |
| Online Access: | http://journal.uii.ac.id/index.php/JSB/article/view/983 |