A Capabilities Analysis of E-Fulfilment Businesses: transformation in the logistics industry

• Main Authors: Janice Burn, Paul Alexander
• Format: Article
• Language: English
• Published: Australasian Association for Information Systems 2005-11-01
• Series: Australasian Journal of Information Systems
• Subjects: ecommerce; United Kingdom; methodology
• Online Access: http://journal.acs.org.au/index.php/ajis/article/view/77

This paper reports on the evaluation of practices of 48 leading e-fulfillment suppliers in the UK. Initial findings suggest that while a comprehensive model of e-fulfilment is validated these organisations are also providing services not previously recognised as e-fulfilment capabilities by the literature. This leads to the development of a staged model of transformation, which implies that the industry will embrace radical change in some sectors and lead to a new definition of e-fulfillment businesses. More in depth investigation leads to a proposed definition, and a methodology to measure the degree of transformation.