Increasing Personal Value Congruence in Computerized Decision Support Using System Feedback

Increasing Personal Value Congruence in Computerized Decision Support Using System Feedback

The Theory of Universals in Values (TUV), a reliable and validated conceptualization of personal values used in psychology, is used to examine the effect of system feedback delivered by a Decision Support System (DSS) on personal values. The results indicate that value-based decision-making behavior...

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Bibliographic Details
Main Authors: Bryan Hosack, David Paradice
Format: Article
Language:English
Published: MDPI AG 2014-02-01
Series:Axioms
Subjects:
decision support systems
personal values
value congruence
system design
system feedback
Online Access:http://www.mdpi.com/2075-1680/3/1/84
Description
Summary:The Theory of Universals in Values (TUV), a reliable and validated conceptualization of personal values used in psychology, is used to examine the effect of system feedback delivered by a Decision Support System (DSS) on personal values. The results indicate that value-based decision-making behavior can be influenced by DSS feedback to address value congruence in decision-making. User behavior was shown to follow the outcomes expected by operant theory when feedback was supportive and to follow the outcomes of reactance theory when feedback was challenging. This result suggests that practitioners and Information System (IS) researchers should consider user values when designing computerized decision feedback to adjust a system’s design such that the potential user backlash is avoided or congruence between organizational and personal values is achieved.
ISSN:2075-1680

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