Determining Usability of VuFind for Users in the United Arab Emirates

• Main Authors: Nicole Johnston, Alicia Salaz, Rob O'Connell
• Format: Article
• Language: English
• Published: Code4Lib 2013-01-01
• Series: Code4Lib Journal
• Online Access: http://journal.code4lib.org/articles/7880

In late 2011, the Higher Colleges of Technology, a higher education institution in the United Arab Emirates, implemented Vufind as the search interface for the libraries’ resources. Before launching Vufind in the 2012 academic year, usability testing occurred across three campuses to test the functionality of the search interface features. Twenty-one participants, including Emirati students and expatriate faculty, were tested using a performance based assessment along with think-aloud protocol, which was recorded using Camtasia screen capture software. As a result of the testing several features of Vufind were customized including language, layout and prioritization of results. The current study builds on the limited existing body of literature on Vufind, which has previously indicated a number of design elements and practices which should optimize user experience. Several key findings are consistent with and confirm results from prior studies with findings from this study adding to the literature by observing how or why linguistic orientation affects user behavior in search systems.