The implementation methodology of Total Quality Management in health services, as a best practice operation.

• Main Author: Theodora Malamou
• Format: Article
• Language: ell
• Published: Ene 2016-09-01
• Series: Ellīniko Periodiko tīs Nosīleutikīs Epistīmīs
• Subjects: Total Quality Management; management; health services; quality; patient satisfaction
• Online Access: http://journal-ene.gr/wp-content/uploads/2016/09/methodologia_ilopoihshs.pdf

Total Quality Management – TQM (Total Quality Management-TQM), health services, is a modern management philosophy to improve the quality and efficiency of the organization as a whole, with the involvement of all employees, at all levels. According to the research data, the concept of quality is distinguished in technical, interpersonal quality and hotel infrastructure and focuses on patient satisfaction. The Critical success factors of TQM, organizations for business excellence in continuous competitive changing environment, is the management commitment, customer focus, constant communication with employees, encouragement and reward, education and scientific training, continuous improvement quality of service, interdependent relationships with suppliers, active employee participation, creation of representative indicators, targets and benchmarking, continuous outcome assessment and continuous review, review of program procedures. The purpose of this article is through the review of Greek and international literature, to introduce the methodology of a project TQM, to health services, as everyday best practice, with emphasis on quality of service. According to the literature review, TQM contributes to improving the quality of health services, the cultivation of team spirit, cooperation between health professionals and leadership, with a view to satisfy all. TQM is purely anthropocentric theory of organization and administration. We need comprehensive effort approach to improving the quality of leadership and the introduction of the culture of workers.