Call Forecasting for Inbound Call Center

In a scenario of inbound call center customer service, the ability to forecast calls is a key element and advantage. By forecasting the correct number of calls a company can predict staffing needs, meet service level requirements, improve customer satisfaction, and benefit from many other optimizati...

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Bibliographic Details
Main Author:	Peter Vinje
Format:	Article
Language:	English
Published:	University of South Florida 2009-01-01
Series:	Undergraduate Journal of Mathematical Modeling: One + Two
Subjects:	Call Forecasting, Linear Regression, Extrapolation
Online Access:	http://scholarcommons.usf.edu/ujmm/vol2/iss1/7

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spelling	doaj-2c3e7a5b8445478ebae00f7dbe7c1c6e2020-11-24T22:02:31ZengUniversity of South FloridaUndergraduate Journal of Mathematical Modeling: One + Two2326-36522009-01-012110.5038/2326-3652.2.1.7Call Forecasting for Inbound Call CenterPeter VinjeIn a scenario of inbound call center customer service, the ability to forecast calls is a key element and advantage. By forecasting the correct number of calls a company can predict staffing needs, meet service level requirements, improve customer satisfaction, and benefit from many other optimizations. This project will show how elementary statistics can be used to predict calls for a specific company, forecast the rate at which calls are increasing/decreasing, and determine if the calls may stop at some point.http://scholarcommons.usf.edu/ujmm/vol2/iss1/7Call Forecasting, Linear Regression, Extrapolation
collection	DOAJ
language	English
format	Article
sources	DOAJ
author	Peter Vinje
spellingShingle	Peter Vinje Call Forecasting for Inbound Call Center Undergraduate Journal of Mathematical Modeling: One + Two Call Forecasting, Linear Regression, Extrapolation
author_facet	Peter Vinje
author_sort	Peter Vinje
title	Call Forecasting for Inbound Call Center
title_short	Call Forecasting for Inbound Call Center
title_full	Call Forecasting for Inbound Call Center
title_fullStr	Call Forecasting for Inbound Call Center
title_full_unstemmed	Call Forecasting for Inbound Call Center
title_sort	call forecasting for inbound call center
publisher	University of South Florida
series	Undergraduate Journal of Mathematical Modeling: One + Two
issn	2326-3652
publishDate	2009-01-01
description	In a scenario of inbound call center customer service, the ability to forecast calls is a key element and advantage. By forecasting the correct number of calls a company can predict staffing needs, meet service level requirements, improve customer satisfaction, and benefit from many other optimizations. This project will show how elementary statistics can be used to predict calls for a specific company, forecast the rate at which calls are increasing/decreasing, and determine if the calls may stop at some point.
topic	Call Forecasting, Linear Regression, Extrapolation
url	http://scholarcommons.usf.edu/ujmm/vol2/iss1/7
work_keys_str_mv	AT petervinje callforecastingforinboundcallcenter
_version_	1725835389774594048

Call Forecasting for Inbound Call Center

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