Evaluating Higher Education Institutions through Agency and Resources-Capabilities Theories. A Model for Measuring the Perceived Quality of Service
The objective of this paper is to explain through the agency theory and theory of resources and capacities as is the process of assessment in higher education institutions. The actors that are involved in the decision-making and the use that is giving the resources derived from repeatedly to practic...
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| Format: | Article |
| Language: | English |
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Associação Nacional de Política e Administração da Educação
2016-08-01
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| Series: | Revista Brasileira de Política e Administração da Educação |
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| Online Access: | http://seer.ufrgs.br/index.php/rbpae/article/view/63834 |