(In) Civility at Work: Measures and Models

• Main Authors: Alexsandro Luiz De Andrade, Fabíola Rodrigues Matos, Vladmyr Miroslav Porto Lobianco, Gabrielly Becalli Broseguini
• Format: Article
• Language: English
• Published: Associação Brasileira de Psicologia Organizacional e do Trabalho 2020-01-01
• Series: Revista Psicologia
• Subjects: assessment; organizational behavior; civility
• Online Access: http://pepsic.bvsalud.org/pdf/rpot/v20n1/v20n1a08.pdf

Civility in the context of work relationships is associated with politeness and cordiality by employees in the professional environment. In its turn, incivility is related to rude behaviors which violate norms established by the work group, deviant and antisocial behaviors. The research involved the participation of 502 hospital service employees of a state in the Southeast region. Among the survey respondents, 407 (81.1%) were women, with a mean age of 33.97 years (SD = 8.24 years). Based on procedures of translation, backtranslation, item construction, and factor analysis, adequate psychometric properties of the Workplace Civility Scale and the General scale of Work Incivility in Brazil were clearly shown. Additionally, structural equation models were tested, and presented indications of independent assessment and a negative relationship between the civility and incivility constructs in the work context.